Refund Policy

Purchases made in the app

A purchase made in the app is a purchase from Apple, and Apple refunds it: ask for it from your purchase history in the App Store.

Purchases made on the web

A purchase made on the web is ours to refund. Within 14 days of the payment date we refund it in full on request, with no reason needed – write to us and say which charge it was.

Subscriptions

A subscription is billed either through the App Store, if you subscribed in the iOS app, or on the web, if you subscribed here. Either way you can manage or cancel it at any time, wherever you bought it, and it runs until the end of the period you have paid for. Paid plans are billed monthly and grant a monthly allowance of credits. There is no partial refund for the unused part of a period – the exception is the full refund within the first 14 days after payment.

Credits

Credits are consumed per job, priced by the length of the video, taken only after the job succeeds, and not redeemable for cash except where the law requires it. Unused credits do not carry over to the next month. When a purchase is refunded, the credits remaining from it are removed from the account; credits are never exchanged for money.

How long a refund takes

We answer a refund request within 2 business days. The money goes back to the payment method you paid with, usually within 5–10 business days; the exact timing depends on your bank.

Disputes through your bank

If something went wrong with a charge, please write to us first – a refund from us is faster than a dispute. When a charge is disputed through the bank (a chargeback), the credits of that purchase are removed, and access may be paused until the dispute is settled.

Contact

Questions about a refund: support@transcriptube.com.